Frequently Asked Questions (FAQs)
A: Brandshoppie specializes in corporate gifting and customized merchandising services. We provide customized products such as employee startup kits, achievement kits, rewards kits, and festival kits tailored to your company’s needs.
A: Our services are ideal for startups, small businesses, and large enterprises looking to gift customized products to employees, clients, or partners.
A: We offer a wide range of products, including:
- Employee startup kits
- Joining kits
- Achievement kits
- Rewards kits
- Festival kits
All items can be customized with your company’s name, logo, and preferred branding.
Order and Customization
A: You can place an order by contacting us directly via our website, email, or phone. Share your requirements, including customization details, and we’ll guide you through the process.
A: Yes, minimum order quantities may apply depending on the product. We will inform you about the requirements during the order process.
A: Once you share your design requirements, we’ll create a digital proof for your approval. Production begins only after you approve the final design.
A: Changes to confirmed orders are subject to feasibility. Please contact us as soon as possible to discuss modifications. Additional charges may apply.
Shipping and Delivery
A: Delivery timelines depend on the customization complexity and order size. Estimated delivery dates will be shared during the order confirmation process.
A: Yes, we deliver orders across India through trusted courier services.
A: Once your order is shipped, we will share a tracking ID and details to monitor its progress.
Returns and Refunds
A: Customized products with company logos or branding are non-returnable unless there is a manufacturing defect or transit damage.
A: Report the issue within 5 days of delivery by emailing us at returns@brandshoppie.in with your order ID and supporting photographs or videos.
A: Refunds are processed within 7-10 business days after verification of the reported issue.
Payment and Pricing
A: We accept secure online payments via credit/debit cards, net banking, UPI, and other standard payment gateways.
A: Yes, we offer special pricing for bulk orders. Contact us for details on current offers and discounts.
Policies
A: Our Privacy Policy ensures the confidentiality and security of your personal information. You can read the full policy here.
A: We strive to deliver on time, but delays may occur due to unforeseen circumstances. In such cases, we will notify you promptly.
A: Orders can be canceled within 24 hours of placement. For customized products, cancellations may not be possible if production has started.
Contact Us
A: You can reach us via:
- Email: support@brandshoppie.in
A: Our customer support team is available to assist with order tracking, modifications, or any post-purchase queries.
Customization and Approval
A: We create a digital proof for your review and approval before production begins. This ensures that the final product matches your exact specifications.
A: Once the design is approved by the client, we proceed with production. Any errors overlooked in the approved design are not covered under our refund policy.
Order Management
A: We are equipped to manage bulk orders efficiently. Our team works closely with you to ensure timely delivery without compromising quality, even for large-scale projects.
A: While we recommend placing orders in advance to ensure the best quality and customization, we will do our best to accommodate urgent requests based on availability and complexity.