SHIPPING & DELIVERY INFORMATION

For Imported Products
Shipping period for an Imported product may range between 3-4 weeks for delivery.Only prepaid orders are allowedNo cancellations shall be permissible after the product is dispatched from an international location.
-Customer will be notified about the shipping status by email.
-Generally products are dispatched from international location within 3-4 days.Refusal to accept the product at the time of delivery will not be entertained and no refunds shall be made in such cases.The product is eligible for return in one of the following cases provided the complaint/return request is registered within 48 hours of delivery
-Wrong Size/ Color/ Style/ Quantity
-Missing Parts/ Accessories & Empty Packages.
-Defective/ Damaged (if not under Manufacturer's Warranty*)
-Not as per descriptions

You can check the status of your order from your Brandshoppie “MyAccount” or from Track-Order
We ensure timely communication about your order status via Email / SMS under the following conditions:

  • When your order is confirmed / processed / shipped / delivered or
  • When your order shipment is delayed

The shipping cost, if applicable, is mentioned on the product page. The amount that you pay while placing the order at Brandshoppie.in would include the product and courier charges.
For Cash on Delivery (COD) orders, the amount to be paid is mentioned on the package. It is the same price that is displayed while placing the order. You are not required to pay any extra amount at the time of receiving the COD order. However, some states levy Octroi charges, which we pay to courier/delivery partners. In a rare circumstances, if you may have to pay these, please send us a scanned copy of the receipt and we will refund the amount in the form of BS-eCommerce.

  • If the status is marked as “OUT FOR DELIVERY”, and is not delivered to you in next 24 hours, kindly check with the courier company or contact us at Track-Order We will follow up with the courier partner until your order is delivered.

There could be a delay depending upon your shipping address, merchant’s location, courier services and un-favorable climatic conditions. You can track your shipment from the courier company’s website, using the tracking number sent to you on your registered Email/Contact number. If there’s no update in shipment, please wait for 48 hours. Else, get in touch with our customer support team using the below link: Track-Order

Since your products maybe shipped from different merchants, orders with multiple products and different delivery timelines will be delivered to you separately.

‘Return To Origin’ or RTO means that the courier company tried to deliver the order at your address but could not deliver the same due to any of the following reasons:

Hence, it is shipped back to the sender.
  • You are not available to receive the order.
  • Your location is out of delivery area of the courier.
  • Payment is not ready with you at the time of delivery.
  • Your address is not traceable.
  • If it is a Cash On Delivery Order, the product will be sent back to the merchant.
  • If it is a Prepaid Order, we will refund the amount to your bank account & UPI ID .
Hence, it is shipped back to the sender.

It usually takes between 3 to 7 days to deliver the order after it has been dispatched. This varies depending upon your and merchant’s location.
We will notify you on your registered contact details via Email / SMS with the tracking number and courier/delivery partner details, once the order has been dispatched.
In case a merchant is unable to fulfill the order on time, we will transfer the order to another merchant. If the order still can’t be fulfilled, the same will be cancelled and your refund will be processed. The refund would be credited to your account within 2 weeks after the order is cancelled.

In case, you discover that the Courier Company has delivered your package to the wrong address, you should immediately contact us at Chat-Online We will follow up with the courier partner and notify you at the earliest possible.

PAYMENT & REFUNDS INFORMATION

At Brandshoppie.in, we provide convenient and secured payment options to our customers, as part of our Buyer Protection Policy. All our payment
gateways are secured by SSL (Secure Socket Layer). We accept multiple modes of payment such as Credit Cards, Debit Cards, ATM cards, Netbanking and
Cash On Delivery (COD). Besides these payment modes, you can also pay using UPI. Currently, we do not accept international cards.

We accept multiple modes of payment such as Credit Cards, Debit Cards, ATM cards, Netbanking, Cash On Delivery (COD). Besides these payment modes, you can also pay using Brandshoppie. Currently, we do not accept international cards. You may glance through the list below and choose to pay through your preferred medium.

Cash On Delivery option is available on selected products. To check if the COD is available at your pincode.

Once you place a COD order, we will send you the confirmation over email and SMS. In case you don’t receive any confirmation, you can contact us at Brandshoppie Online Support

Payment can fail due to a technical glitch or due to incorrect payment credentials. If the amount has been deducted from your account without order confirmation, please do not place a second order for the same product. Within 48-hours, your order will automatically be confirmed by our system & a confirmation will be sent to you through Email and SMS. However, if your order is not confirmed or you get a payment declined message, please check with your bank for details or contact us. You may be required to submit a screenshot of your account statement.
Please stay rest assured that your amount will be refunded to you in case of failed order transaction.

Refunds are generally initiated in the following scenarios:

  • When Prepaid Orders are cancelled by Customer/Seller/Brandshoppie before delivery (Please read our Cancellation Policy)
  • If our courier partner is unable to deliver the order
  • If you wish to return the product, in accordance with our Return Policy

The amount paid by you for the product will be refunded to you as Store Credit in the form of Wallet in your Brandshoppie Registered Account. You can use these Wallet to purchase anything on Brandshoppie or can even have them credited back to you. The Wallet shall on request,be credited back to your original mode of payment and in case of Cash on Delivery (COD) payment, amount shall be transferred in your Bank Account, the details of which shall be taken during the refund process. In case of payments made through any of the wallet payment gateways like Paytm, Mobikwik etc, the Wallet will be credited to the original mode of payment. For further assistance on terms and conditions of Brandshoppie, please visit at Account Wallet

Refund depends upon the mode of payment. Please refer to the list below:

  • BS-Wallet: 1 – 2 Business days
  • Net banking: 3 – 4 Business days,
  • Debit card: 7 – 9 Business days
  • Credit card: 10 – 15 Business days
  • Neft : 4 Working Days
  • Wallets : 7 – 9 Working Days
In case of any clarification or If you have not received the refund within the stipulated time, kindly contact your banks customer care number to know the status of the transaction.

To check your refund status follow the path Login -> My orders -> Refund Status

Refund may get declined if the product received by us is not as per your claim or Order ID is missing on the package.

ORDERS & CANCELLATION INFORMATION

  • You can cancel your order if it is not shipped. Please login to your Brandshoppie account for initiating the cancellation & follow the given process:
    Sign-In -> My Orders -> Cancellation Request

Yes you can modify the following details of your order as long as it has not been ready to dispatch.

  • Shipping Address
  • Contact No.
  • Size (As per availability)
  • Color (As per availability)
  • Sign-In -> My Orders -> Modify Order
  • Please login to your Brandshoppie account: Sign-In -> My Account -> My Orders -> Modify Order.
    Or Kindly contact us at
  • We recommend you to place a new order for the same product with changed quantity.

An item is marked as ‘Out of stock’ when it is not available with any of the merchants at the moment; you can place an order once it is back in stock. Enter your email ID and click on “Notify” to be notified when the product is back in stock.

You can download the invoice of your order by following the steps given below:

  • Step 1: Please login to your Brandshoppie account
  • Step 2: Go to My Account —> My Orders
  • Step 3: Select the relevant Order ID from ‘My Orders’
  • Step 4: Click on ‘Download Invoice’

RETURNS & REPLACEMENTS INFORMATION

For Imported Products Shipping period for an Imported product may range between 3-4 weeks for delivery.Only prepaid orders are allowedNo cancellations shall be permissible after the product is dispatched from an international location.
-Customer will be notified about the shipping status by email.
-Generally products are dispatched from international location within 3-4 days.Refusal to accept the product at the time of delivery will not be entertained and no refunds shall be made in such cases.Return/Replacement request for any Order should be submitted within 10 days of receiving the Product. However, in case of Damaged/ Missing/ Empty Packages/Wrong Product the request should be raised within 2 days of receiving the product.Warranty applicable if specified.

Refunds are generally initiated in the following scenarios:

  • When Prepaid Orders are cancelled by Customer/Seller/Brandshoppie before delivery (Please read our Cancellation Policy)
  • If our courier partner is unable to deliver the order
  • If you wish to return the product, in accordance with our Return Policy
  • Return/Replacement request for any Order should be submitted within 10 days of receiving the Product. However, in case of Damaged/ Missing/ Empty Packages/Wrong Product the request should be raised within 2 days of receiving the product.
  • Refund/Replacement will be initiated only upon receiving of the product
  • Replacement will depend upon the availability of the product
  • In case the product was damaged while in your possession, Brandshoppie will not be under any liability to process the refund/replacement
  • Order Replacement can be done in following cases:
    -Wrong Size/ Color/ Style/ Quantity
    -Missing Parts/ Accessories & Empty Packages.
    -Defective/ Damaged (if not under Manufacturer’s Warranty*)
    -Not as per descriptions
  • Return Package should have the original Price tag and Packaging slip
  • Few products are Non-Returnable. Please refer to the product page for further reference
  • For Manufacturer’s Warranty Products, you are required to visit the Brand Service Centre

For some orders, we initiate Refund within 2 working days of receiving the product at our Centre In other cases, we initiate the Refund after the returned product is delivered to the seller. In this case, we keep you informed of the timelines.

The refund in case of COD shall be done as Store Credit in the form of Wallet to your Brandshoppie Registered Account. You can use these Wallet to purchase anything on Brandshoppie or have them credited back to your Bank Account. The amount of Wallet shall be credited into your bank account, the details for which have been provided by you to us.

Note : We don’t refund in Cash

  • Step 1 : Login with your registered email id
  • Step 2 : Go to “My Account”
  • Step 3 : Click on ” My Profile”
  • Step 4 : Click on “Bank Details”
  • Step 5: Click on Add bank details, complete the relevant field
  • Step 6: Save Bank Details