Effective Date: 04-12-2024
At Brandshoppie, we are committed to providing high-quality, customized products that meet your specifications. Due to the personalized nature of our services, specific conditions apply to refunds and returns. Please read this policy carefully before placing an order.

1. General Policy

  • Customized Products: Refunds and returns are not applicable on products that have been customized with your company’s name, logo, or branding unless there is a manufacturing defect or transit damage.
  • Non-Customized Products: Eligible for return or refund under the criteria outlined below.

2. Non-Eligibility for Refund or Return on Customized Products

  • Refunds or returns will not be accepted for the following:
    • Products customized with company names, logos, or any personalized branding.
    • Errors in the approved design (e.g., spelling mistakes or incorrect logos) that were overlooked during the design approval process.
    • Minor variations in color, size, or finish due to manufacturing processes or material differences.
    • Products that meet the approved specifications but do not meet subjective expectations.

3. Eligibility for Return or Refund

  • Customized products are eligible for return or refund only if:
    • They are defective or damaged during manufacturing or transit.
    • They differ significantly from the final approved design.
    • Incorrect items were delivered.
  • For non-customized products, eligibility includes damage, defects, or incorrect items.

4. Approval Process for Customized Orders

  • Clients are required to approve the final design before production begins.
  • Once the design is approved, Brandshoppie is not liable for any errors or discrepancies present in the approved design.

5. Return and Refund Process

Customized Products

  • Requests must include proof of defects or transit damage (e.g., photographs or videos).
  • Issues must be reported within 5 days of delivery.

Non-Customized Products

  • Return or refund requests follow the same process outlined above.

6. Replacement Policy

  • For defective or damaged customized products, a replacement may be offered instead of a refund.
  • Replacement timelines depend on the complexity of customization and product availability.

7. Cancellations

  • Orders for customized products can be canceled within 24 hours of placement. After 24 hours, cancellations may not be possible if production has commenced.

8. Shipping for Returns

  • Customers are responsible for return shipping costs unless the issue is due to a mistake by Brandshoppie.
  • Products must be returned in their original condition and packaging to qualify for a replacement or refund.

9. Contact Information

For any questions or concerns about returns or refunds, please contact:

  • Email: info@brandshoppie.in

This policy ensures fairness and transparency while respecting the effort and resources invested in customizing your orders. Thank you for choosing Brandshoppie for your corporate gifting and merchandising needs.